Senior Manager, Client Solutions

Agency Annalect
ID 2021-3691
Location
US-NY-New York
Category
Marketing Science/Data Science
Type
Full Time

Overview

As every CMO knows, employing technology, data and analytics to business challenges is the cost of entry, not a nice to have. Unlocking the value of consumer data can deliver growth, revenue and ROI, and create differentiation to stay on top. Real-time action is instrumental in driving results within a highly fragmented marketplace.

 

Annalect is the data and analytics division of Omnicom that provides a variety of services to our clients and media agency partners. As a company, we serve as the foundational data and technology layer in which analytics and insights can be accessed through a single lens. Our main goal is to advance our clients’ advertising and marketing strategies through the use of smart data and technology application that unlock insights and drive business results. Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. We have teams of analysts, data and marketing scientists, consultants, and technical experts to help us meet the business goals of our clients.

 

Join our dynamic and diverse team at Annalect – data solutions for marketers, by marketers.

 

Planit is a highly configurable and complete solution for capturing, consolidating, and reporting on local media activity across various markets. Once the data is entered, it is then aggregated, validated and available via a suite of custom and ad-hoc reporting tools.

Team Overview

  • The Planit (Tactical Workflow) team is responsible for providing software solutions for media strategists (planners) to enter media plans, submit approvals, report media activity, consolidate budgets and work closely with account teams to achieve their media planning and reporting goals. We work closely with the strategy teams to ensure that the data is being captured accurately and thoroughly.
  • Planit is a highly configurable and complete solution for capturing, consolidating, and reporting on local media activity across various markets. Once the data is entered, it is then aggregated, validated and available via a suite of custom and ad-hoc reporting tools.

Qualifications

  • 3-5 years of media agency/media systems experience
  • Strong knowledge of the US media planning/buying process and media planning terminology
  • Solid knowledge of Microsoft Office especially MS Excel and working with pivot tables
  • A technical mindset and general understanding of development, databases, business intelligence, data visualization and web applications is also ideal
  • Excellent written and verbal communication skills, multi-lingual is a plus
  • Ability to communicate technical aspects to a non-technical audience
  • Strong relationship management skills between development and sponsor groups
  • Strong problem-solving skills to analyze complex problems, interpret account needs, and develop integrated, creative solutions
  • Work self-sufficiently to complete a project with a minimal supervision

Responsibilities

The Senior Client Solutions Manager is non-technical role that is responsible for the overall deployment and on-going, local/regional support for specific clients using the Planit, OMG’s global media planning consolidation platform. The Senior Client Solutions Manager should also act as the product expert and ensure that the final deliverables meet the approved requirements.

  • Supporting Department Director in the deployment process for Planit and its core components for various OMG clients
  • Providing insight during client discovery meetings
  • Analyzing and translating client needs into the templatized standard approach
  • Configuring platform to meet client business requirements
  • Customizing training documentation
  • Coordinating training schedule and conducting initial trainings
  • Providing UAT support pre-release of new enhancements
  • Providing consultation for creating new reports
  • Building relationships with key stakeholders
  • Training new users on how to enter their data into the pre-defined input templates
  • Providing trouble-shooting assistance in all areas of the platform
  • Resolving escalated L2 support tickets
  • Recommending product enhancements based on local market feedback
  • Assisting in quality assurance and data quality

Perks of working at Annalect

  • Culture! We have an incredibly fun, collaborative, and friendly environment, and often host social and learning activities such as game night, speaker series, and so much more!
  • Generous vacation policy. Paid time off (PTO) includes vacation days, personal days, and a Summer Friday program.
  • Extended time off around the holiday season. Our office is closed between Xmas and New Year to encourage our hardworking employees time to rest, recharge and celebrate the season with family and friends.
  • As part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate.

 

Annalect is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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